Front Desk Coordinator @ Dentist in Bowie, Maryland

Bowie, MD · Full time · The first voice every patient hears, and the reason they come back.

The front desk is the practice. It is the first voice a nervous patient hears, the person who finds them a same-day slot, and the last handshake before they book their next visit.

We are looking for a Front Desk Coordinator who can hold a busy schedule together — answering the phone before it goes to voicemail, confirming tomorrow's column, and greeting the person standing in front of you as though they were the only one there.

Dental experience helps, but we can teach the software and the terminology. What we cannot teach is warmth under pressure.

What you'll do

Answer every incoming call promptly and book, confirm, reschedule, and recall appointments to keep the schedule full.
Greet arriving patients, verify their details, and collect forms, copays, and outstanding balances.
Verify insurance eligibility and benefits before the visit so nobody is surprised at checkout.
Fill cancellations from the ASAP list and confirm the next day's column before you leave.
Keep patient records, appointment notes, and contact details accurate in the practice management software.
Work with the clinical team to keep patients moving and operatories turning over on time.

What we're looking for

Excellent phone manner and clear written communication.
Comfortable on a computer; experience with Open Dental or similar practice management software is a plus.
Organized enough to hold a conversation, a ringing phone, and a full waiting room at the same time.
Discretion with protected health information and a working understanding of HIPAA.
Dependable attendance — the schedule depends on the desk being covered.
High school diploma or equivalent; prior dental or medical front-office experience preferred.

Compensation and Benefits

Compensation is variable and based on the fairness principle — it depends on your proficiency and the responsibility you take on. We aim to pay above competitive market rates because of the efficiencies we drive in our business.

Competitive pay, reviewed annually and benchmarked above local market rates.
Sign-on bonus and referral bonus.
Paid time off.
Health insurance coverage.
Paid gym membership for you and your family.
Year-end bonus for performance above target.
Paid training on our practice management software and insurance workflows.

Questions candidates ask

Do I need dental experience to apply?

It helps, but it is not required. We regularly hire coordinators out of other customer-facing work and train them on dental terminology, insurance, and our practice management software.

What are the hours?

This is a full-time position covering our regular Bowie office hours, including the occasional Saturday. Exact days and hours are agreed with your manager before you start.

Is there room to grow?

Yes. Our Treatment Coordinators and Office Managers are usually people who started at the front desk.

How soon will I hear back?

We read every application ourselves and normally reply within a few business days. If your background fits, the next step is a short phone conversation.

Apply for This Position

Serious candidates with the listed qualifications and strong references can also call us at (301) 880-0504 or email todaysdentaltechnologies@gmail.com.